Operational Impact

Yesterday’s infrastructure update was completed as planned.  All Pure Charity Fundraisers, Sponsorships, Trip, and Donation Processing are live and available to resume use.

Update Log

Aug 12th

23:26 – Systems are online and available.  Select Recurring Donations scheduled for August 12th and August 13th are being processed but delayed

6:00 pm – Required system outage to complete recurring donation processing issues.

10:05 am – Investigating reports of $0.00 Recurring Donations being reported on Pure Charity Dashboards and in Salesforce.  Reports relate to Recurring Donations schedule for today only.

If you have any questions, please contact us at help@purecharity.com for the fastest resolution.

5:55 am – Systems are online and available.  We are lifting our maintenance ahead of our  6:00 AM CST previous schedule.

4:15 am – Infrastructure Update progressing and on schedule

2:30 am – Infrastructure Update progressing and on schedule

12:07 am – Infrastructure Update progressing and on schedule

Aug 11th

Between August 11th and August 22nd we will be performing a variety of system maintenance and upgrade tasks on a rolling basis that may result in a maintenance screen temporarily showing if you try to log in to our application.  These will be minimal in nature

The bulk of the upgrade window will be approximately 5 hours beginning tonight, Thursday, August 11th at 10 PM CST.

Any maintenance screen views during normal working hours should be just a few minutes.

Historical System Status