January 19, 2024

We had a temporary outage that impacted some users which was resolved within 30 minutes.

February 20, 2023

A patched version of the plugin was installed on all managed WordPress sites.

February 15, 2023

We have received reports of a partial impact to nonprofit organizations utilizing sponsorships via the WordPress plugin. Our team is investigating the issue and working with vendors to determine the cause.

October 11, 2022

Maintenance is complete.
We are starting to step through the process of bringing things back online.

October 11, 2022

Maintenance is complete.
We are starting to step through the process of bringing things back online.

11:00 Maintenance tasks have gone very well. We are extending our maintenance a short time to add some additional efficiencies and will be restoring all services shortly

10:30: Update tasks are wrapping up and on schedule.

9:30: Maintenance is ongoing. Things are progressing as expected.

8:30: System maintenance has started. Users may see a maintenance page while updates are performed.

August 12, 2022

Systems are online and available. Select Recurring Donations scheduled for August 12th and August 13th are being processed but delayed.

6:00 pm – Required system outage to complete recurring donation processing issues.

10:05 am – Investigating reports of $0.00 Recurring Donations being reported on Pure Charity Dashboards and in Salesforce. Reports relate to Recurring Donations schedule for today only.

5:55 am – Systems are online and available. We are lifting our maintenance ahead of our 6:00 AM CST previous schedule.

4:15 am – Infrastructure Update progressing and on schedule

2:30 am – Infrastructure Update progressing and on schedule

12:07 am – Infrastructure Update progressing and on schedule

August 11, 2022

Between August 11th and August 22nd we will be performing a variety of system maintenance and upgrade tasks on a rolling basis that may result in a maintenance screen temporarily showing if you try to log in to our application. These will be minimal in nature

The bulk of the upgrade window will be approximately 5 hours beginning tonight, Thursday, August 11th at 10 PM CST.

Any maintenance screen views during normal working hours should be just a few minutes.